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Search conversations

Searching for conversations will find conversations in all views.

Search options

Search can be done in the following ways:

  • Free text which will search in the text and details of the conversation.

  • Search options which opens a dedicated window with more search options.

  • Quick search by which allow you to easily search by certain fields.

Searching by free text

  1. Click the search box in the toolbar or press the ‘/’ keyboard shortcut.
  2. Type the text you want to search for.
  3. Press Enter or click the magnifying glass to perform the search.
  4. You should now see only conversations that apply to the search you have performed.
  5. To further refine the search, use the search options in the Search Box (see below).

Search options

  1. Click the Search options icon at the in the search box, or press s then o.
  2. Below are the available search options and what they do. You can combine multiple options to narrow your search.
    • Contact
      Search for conversations that were sent from a specific contact.
    • Account
      Search for conversations that were sent from a specific account.
    • Assignee
      Search for conversations that are assigned to a specific user.
    • Category
      Search for conversations within a certain category.
    • Mailbox
      Search for conversations that were sent to a certain mailbox address.
    • Label
      Search for conversations within a certain label.
    • Priority
      Search for conversations marked as priority conversations.
    • Status
      Search for conversations that are marked as “open”/ “closed” or “archived”.
    • Is read
      Search for anything that is currently marked as “unread” or “read”.
  3. Click Search to perform the search.
  4. You should now see only conversations that apply to the search you have performed.

Quick Search by…

You can use the quick way to search by certain fields:
  1. Click the More menu
  2. Select the filter you want to use. Options are: By assignee, by category, by label, by mailbox, by priority, by account, and by contact.
  3. Select the value you want to filter by.
  4. You should now see only conversations that apply to the values you selected.
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