Searching for conversations will find conversations in all views.
Search options
Search can be done in the following ways:- Free text which will search in the text and details of the conversation.
- Search options which opens a dedicated window with more search options.
- Quick search by which allow you to easily search by certain fields.
Searching by free text
- Click the search box in the toolbar or press the ‘/’ keyboard shortcut.
- Type the text you want to search for.
- Press Enter or click the magnifying glass to perform the search.
- You should now see only conversations that apply to the search you have performed.
- To further refine the search, use the search options in the Search Box (see below).
Search options
- Click the Search options icon at the in the search box, or press s then o.
- Below are the available search options and what they do. You can combine multiple options to narrow your search.
- Contact
Search for conversations that were sent from a specific contact. - Account
Search for conversations that were sent from a specific account. - Assignee
Search for conversations that are assigned to a specific user. - Category
Search for conversations within a certain category. - Mailbox
Search for conversations that were sent to a certain mailbox address. - Label
Search for conversations that are assigned to a certain label. - Priority
Search for conversations marked as priority conversations. - Status
Search for conversations that are marked as “open”/ “closed” or “archived”. - Is read
Search for anything that is currently marked as “unread” or “read”.
- Contact
- Click Search to perform the search.
- You should now see only conversations that apply to the search you have performed.
Quick Search by…
You can use the quick way to search by certain fields:- Click the More menu
- Select the filter you want to use. Options are: By assignee, by category, by label, by mailbox, by priority, by account, and by contact.
- Select the value you want to filter by.
- You should now see only conversations that apply to the values you selected.