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What is Nickname?

Nickname is the user name that other users see in the assignee, follower and comments.
Edit user nickname
Things you should know about Nickname:
  • Nickname is a user’s unique name in the workspace.
  • By default the nickname is constructed automatically from the users’s First Name, and if that isn’t unique, the first letter of the lastname will be added (if exists), or a number.
  • Only workspace administrators can update the nickname.
  • Nickname is displayed in the following format: @nickname, for example: “@David”.
  • You can find a user by typing @ and then the nickname.
  • When editing a message, you can mention a user. Type the @ symbol, followed by their nickname, in the body of the message or a public reply or an internal note.
Mentioning a user using the @ symbol will automatically add the user as a follower or as a Cc recipient of the conversation – depending if it’s an internal note or a public reply. Learn more in Mentions.

Change the nickname

  1. To change the user’s nickname , you should be a workspace administrator.
  2. Click the Gear icon on the top-right corner and select Users from the popup menu.
  3. Hover over the nickname, and click Edit that appears on the right.
  4. Edit the nickname and click Save to save your changes.
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