When a workspace administrator adds contacts to the workspace, these are your customers. For each contact they define an email address and can send them an invitation to join the workspace as a customer. If for some reason the contact does not have the invitation, it is possible to resend the invitation which will allow them to join the workspace.
Resending an invitation to a contact can be done via the contact’s email address field or from the field showing the user’s status.
Resending an invitation to a contact can be done via the contact’s email address field or from the field showing the user’s status.
To resend an invitation to a customer
- Click the Three-lined (‘Hamburger’) icon on the top-right corner and select Contacts from the popup menu.
- Hover over the email address or the text showing the invitation status and click the Actions menu that appears.
- Choose Resend invitation.
- You should see a message at the top part of the window, letting you know the invitation was sent.