All-Inclusive Pricing

Pricing structure

Simple and transparent pricing

Our all-inclusive pricing is simple and straightforward – no tiers, no complications, and every feature and option is included.

• Your price depends on the number of users, which you can adjust at any time.

• Customer portal users are free of charge.

• Free Light Users are also included without affecting your pricing.

• Enjoy a 20% discount with annual billing.

Commonly asked questions

Can I try Replypad for free?

Of course! Your first 15 days are on us. Sign up for a new Replypad workspace to get started and access all the features and options. You can continue using your Replypad workspace simply by providing payment details and confirming your user count.

Can I have more than one user during a trial?

Yes, you can invite all team members to join your Replypad trial.

Will we be charged when our trial is up?

No. When you sign up, we do not ask for your credit card. You will only share the payment details if you want to continue after your trial. If not – easily cancel; no questions asked.

What if we need more than 15 days?

We’ll give you time. Just let us know, and we’ll happily extend your trial.

Who are Users in Replypad?

Users work on conversations (service requests or tickets), directly engaging with customers to ensure smooth interactions and effective query resolution. They may update data and collaborate with team members, sharing knowledge, insights, and updates for efficient teamwork and seamless customer experiences. Users can also manage accounts, contacts, assets, billing contracts, log charges and time entries, invoice, and more. Each user requires a User license.

Do customers and Light-Users require User licenses?

No. Customers, also known as end-users or Contacts, do not require User licenses. You can have an unlimited number of customers joining your workspace without any extra charges. Light Users also do not require User licenses and are provided at no additional cost.

Can I add or remove Users at any time?

Yes! You can freely add or remove Users.

Can I cancel at any time?

Yes! There’s no minimum contract for Replypad – The workspace owner user can cancel at any time without penalty or hassle. If you cancel, you are only billed for the current subscription billing plan term (e.g. month), but you won’t be billed again. We do not offer refunds.

What payment options do you accept?

All major credit cards are accepted. All payments follow USD pricing.

What if I have more questions?

We’d be happy to answer them. Contact us.