THE INBOX FOR TEAMS

Pricing structure

Simple and transparent pricing

Our straightforward pricing structure consists of three tiers: Starter, Pro, and Premier.

• Starter fits small teams and startups. It includes everything needed to enhance customer relationships and work as a team on customer requests. With Starter, you can add up to 10 users.
• Pro is a perfect fit for growing and larger teams or those requiring more flexibility and team management options. This tier helps teams handle more conversations together. It starts with 3 users and can grow up to 50.
• Premier is the choice for large teams requiring efficient management of conversations at scale, onboarding assistance, and having a dedicated account manager. It begins with 5 users and can accommodate up to 250.

You can check out our detailed tier comparison here.

Your price is based on the tier you choose and the number of Users. You can easily adjust your user count as needed within the tier limits.

All tiers include unlimited customer portal users at no extra cost. The Pro and Premier tiers also offers free Light Users, with no impact on your pricing.

We offer up to 33% discount with annual billing.

Commonly asked questions

Can I try Replypad for free?

Of course! Your first 15 days are on us. Sign up for a new Replypad workspace to get started and access all the features in Pro. You can continue using your Replypad workspace simply by providing payment details, picking your preferred tier, and confirming your user count.

Can I have more than one user during a trial?

Yes, you can invite all team members to join your Replypad trial.

Will we be charged when our trial is up?

No. When you sign up, we do not ask for your credit card. You will only share the payment details if you want to continue after your trial. If not — easily cancel; no questions asked.

What if we need more than 15 days?

We’ll give you time. Just let us know, and we’ll happily extend your trial.

Who are Users in Replypad?

Users work on conversations, directly engaging with customers to ensure smooth interactions and effective query resolution. They may update data and collaborate with team members, sharing knowledge, insights, and updates for efficient teamwork and seamless customer experiences. Each user requires a User license.

Do customers and Light-Users require User licenses?

No. Customers, also known as end-users or Contacts, do not require User licenses. You can have an unlimited number of customers joining your workspace without any extra charges. Light Users, exclusively available in Pro and Premier, also do not require User licenses and are provided at no additional cost.

Can I add or remove Users at any time?

Yes! You can freely add or remove Users within your user count. When your requirements change, you can increase or decrease your user count within the tier limits.

What are the differences between the tiers?

Each tier may fit different team sizes, requirements, and usage levels. Please compare our tiers here.

Can I change my tier or user count?

Yes. You can upgrade or downgrade your tier and change your user count anytime. Your new subscription billing plan will start on the day of change and run month to month or year to year, depending on your plan billing cycle. The unused balance of the current billing plan will apply to the charge for the new plan and start a brand-new billing cycle. Learn more.

Can I cancel at any time?

Yes! There’s no minimum contract for Replypad — The workspace owner user can cancel at any time without penalty or hassle. If you cancel, you are only billed for the current subscription billing plan term (e.g. month), but you won’t be billed again. We do not offer refunds.

What payment options do you accept?

All major credit cards are accepted. All payments follow USD pricing.

What if I have more questions?

We’d be happy to answer them. Contact us.