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THE INBOX FOR TEAMS

Simple pricing, no setup, no contracts, no hidden fees

Starter
$10
 /user/month
Special price for small teams and startups aiming to enhance their customer relationships.
MOST POPULAR
Business
$25
 /user/month
A world-class solution for growing teams focused on handling more conversations together.
  • Everything in Starter and…
  • 15 Mailboxes
  • 3-50 Users
  • Free Light Users
  • Teams
  • User permissions
  • Email archiving
  • …and more
Premier
$50
 /user/month
For larger and expanding teams or those needing to orchestrate conversations at scale.
  • Everything in Business and…
  • 30 Mailboxes
  • 5-250 Users
  • Dedicated account manager
  • Account optimization reviews
  • Onboarding assistance
  • Priority support
  • …and more
Starter
Business
Premier 
Users
Starter
1-10
Business
3-50
Premier
5-250
Free Light Users  
Starter
 
Business
Premier
Your own workspace  
Starter
Business
Premier
Conversations  
Starter
Business
Premier
Per-user ‘My Inbox’ magic  
Starter
Business
Premier
Team inbox  
Starter
Business
Premier
Labels  
Starter
Business
Premier
Internal Notes  
Starter
Business
Premier
Saved responses  
Starter
Business
Premier
Priority Conversations  
Starter
Business
Premier
Attachments  
Starter
Business
Premier
Inline images  
Starter
Business
Premier
Assign conversations  
Starter
Business
Premier
@mentions  
Starter
Business
Premier
Draft Messages with Autosave  
Starter
Business
Premier
Snooze  
Starter
Business
Premier
Undo send  
Starter
Business
Premier
Scheduled replies  
Starter
Business
Premier
Review others’ drafts  
Starter
Business
Premier
Reply using Email  
Starter
Business
Premier
Followers  
Starter
Business
Premier
Cc Recipients  
Starter
Business
Premier
Real-time updates  
Starter
Business
Premier
Real-time collision detection  
Starter
Business
Premier
Bulk actions  
Starter
Business
Premier
Dynamic signatures  
Starter
Business
Premier
Automatic archiving  
Starter
Business
Premier
Reporting & Analytics  
Starter
Business
Premier
Conversation search  
Starter
Active conversations
Business
Active & Archived
Premier
Active & Archived
Automatic workflows (Trigger rules)  
Starter
20 rules
Business
100 rules
Premier
250 rules
Undelete conversations  
Starter
Business
Premier
Recent Conversations app  
Starter
Business
Premier
Accounts  
Starter
Business
Premier
Account Import  
Starter
Business
Premier
Account Domains  
Starter
Business
Premier
Account Default Labels  
Starter
Business
Premier
Contacts  
Starter
Business
Premier
Contact Import  
Starter
Business
Premier
Link Contacts to Accounts  
Starter
Business
Premier
Contact Default Labels  
Starter
Business
Premier
Customer portal with unlimited end-users  
Starter
Business
Premier
Pipedrive CRM integration  
Starter
Business
Premier
Mailchimp integration  
Starter
Business
Premier
Campaign Monitor integration  
Starter
Business
Premier
Teams  
Starter
 
Business
Premier
Outbound email archiving  
Starter
 
Business
Premier
Custom fields  
Starter
30
Business
150
Premier
300
Privilege groups  
Starter
Basic
Business
Advanced
Premier
Advanced
Access rights  
Starter
Full access
Business
Full or Limited
Premier
Full or Limited
Conversation audit logs  
Starter
Business
Premier
Conversation volume  
Starter
Up to 150 x User count /month
Business
Up to 300 x User count /month
Premier
Up to 500 x User count /month
Storage space  
Starter
15 GB
Business
50 GB
Premier
250 GB
Mailboxes  
Starter
2 mailboxes
Business
15 mailboxes
Premier
30 mailboxes

Pricing structure

Simple and transparent pricing

Our straightforward pricing structure consists of three tiers: Starter, Business, and Premier.

  • Starter fits small teams and startups. It includes everything needed to enhance customer relationships and work as a team on customer requests. With Starter, you can add up to 10 users.
  • Business is a perfect fit for most businesses and is our most popular tier. It provides world-class tools for growing and ambitious teams to collaborate efficiently and manage more conversations together. This tier offers maximum flexibility and includes team management options. It starts with 3 users and can accommodate up to 50.
  • Premier is the choice for large teams requiring efficient management of conversations at scale, onboarding assistance, and having a dedicated account manager. It begins with 5 users and can accommodate up to 250.

You can check out our detailed tier comparison here.

Your price is based on the tier you choose and the number of Users. You can easily adjust your user count as needed within the tier limits.

All tiers include unlimited customer portal users at no extra cost. The Business and Premier tiers also offers free Light Users, with no impact on your pricing.

We offer up to 33% discount with annual billing.


Commonly asked questions

Can I try Replypad for free?

Of course! Your first 15 days are on us. Sign up for a new Replypad workspace to get started and access all the features in Business. You can continue using your Replypad workspace simply by providing payment details, picking your preferred tier, and confirming your user count.

Can I have more than one user during a trial?

Yes, you can invite all team members to join your Replypad trial.

Will we be charged when our trial is up?

No. When you sign up, we do not ask for your credit card. You will only share the payment details if you want to continue after your trial. If not — easily cancel; no questions asked.

What if we need more than 15 days?

We’ll give you time. Just let us know, and we’ll happily extend your trial.

Who are Users in Replypad?

Users work on conversations, directly engaging with customers to ensure smooth interactions and effective query resolution. They may update data and collaborate with team members, sharing knowledge, insights, and updates for efficient teamwork and seamless customer experiences. Each user requires a User license.

Do customers and Light-Users require User licenses?

No. Customers, also known as end-users or Contacts, do not require User licenses. You can have an unlimited number of customers joining your workspace without any extra charges. Light Users, exclusively available in Business and Premier, also do not require User licenses and are provided at no additional cost.

Can I add or remove Users at any time?

Yes! You can freely add or remove Users within your user count. When your requirements change, you can increase or decrease your user count within the tier limits.

What are the differences between the tiers?

Each tier may fit different team sizes, requirements, and usage levels. Please compare our tiers here.

Can I change my tier or user count?

Yes. You can upgrade or downgrade your tier and change your user count anytime. Your new subscription billing plan will start on the day of change and run month to month or year to year, depending on your plan billing cycle. The unused balance of the current billing plan will apply to the charge for the new plan and start a brand-new billing cycle. Learn more.

Can I cancel at any time?

Yes! There’s no minimum contract for Replypad — The workspace owner user can cancel at any time without penalty or hassle. If you cancel, you are only billed for the current subscription billing plan term (e.g. month), but you won’t be billed again. We do not offer refunds.

What payment options do you accept?

All major credit cards are accepted. All payments follow USD pricing.

What if I have more questions?

We’d be happy to answer them. Contact us.