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All-Inclusive Pricing

One plan, every feature – no tiers, no setup fees, no add-on modules

Replypad
$25
 /user/month
  • Including –
  • Free light users
  • Free customer portal users
Users
1-250
Free Light Users  
Your own workspace  
Service desk  
Tickets (Conversations)  
Assign  
Billing management  
Asset management  
Products & Services  
Recurring billing & Contracts  
Charges  
Time tracking & Reporting  
Timers  
QuickBooks integration  
Dispatcher workflow  
SLA & Due dates  
‘My Inbox’ – one inbox per tech  
Team inbox  
Labels  
Internal Notes  
Saved responses  
Prioritize  
Attachments  
Inline images  
@mentions  
Draft Messages with Autosave  
Snooze  
Undo send  
Scheduled replies  
Review others’ drafts  
Reply using Email  
Star  
Followers  
Cc Recipients  
Real-time updates  
Real-time collision detection  
Bulk actions  
Dynamic signatures  
Automatic archiving  
Reporting & Analytics  
Search  
Active & Archived
Automatic workflows (Trigger rules)  
100 rules
Undelete tickets  
Recent Tickets app  
Accounts  
Account Import  
Account Domains  
Account Default Labels  
Contacts  
Contact Import  
Link Contacts to Accounts  
Contact Default Labels  
Microsoft 365 Calendar integration  
Google Calendar integration  
Document management  
Customer portal with unlimited end-users  
Pipedrive CRM integration  
Mailchimp integration  
Campaign Monitor integration  
Teams  
Outbound email archiving  
Custom fields  
300
Privilege groups  
Access rights  
Ticket audit logs  
Ticket volume  
High (fair use)
Storage space  
100 GB
Mailboxes  
15 mailboxes

Pricing structure

One plan. Every feature. Your user count is the only variable.

No tiers to decode, no per-module surprises – every feature and option is included.

  • $25/user/month, billed monthly – cancel anytime. Add or remove users whenever you like; your bill follows your user count.

  • Customer portal users are free – unlimited.

  • Free Light Users are included too – you get 3 for every User.

  • Prefer annual? $20/user/month – 20% off, paid up-front for the year, self-serve in the app, nothing to sign.


Commonly asked questions

Can I try Replypad for free?

Yes – your first 15 days are on us: every feature open, no credit card. To continue after the trial, add payment details and confirm your user count.

Can I have more than one user during a trial?

Yes – invite the whole team. Trials run with unlimited users.

Will we be charged when our trial is up?

No. We don’t ask for a credit card when you sign up, so there’s nothing to charge. You only add payment details if you decide to continue.

What if we need more than 15 days?

We’ll give you time. Just let us know, and we’ll happily extend your trial.

Who are Users in Replypad?

Users are the techs and staff who sign in and do the work: reply to customers, handle tickets, log time and charges, manage accounts, contacts, assets, and billing contracts, and create invoices. Each of them needs a User license.

Do customers and Light-Users require User licenses?

No. Customers – your end-users and contacts – never need a license; unlimited customers can join your workspace at no charge. Light Users (limited-permission users who can view information and add internal notes) don’t need licenses either – you get 3 free for every User.

Can I add or remove Users at any time?

Yes. Add or remove Users whenever you like – your bill follows your user count.

Can I cancel at any time?

Yes – there’s no minimum term. The workspace owner can cancel at any time: you’re billed through your current term – month or year – and never again. We don’t offer refunds.

What payment options do you accept?

All major credit cards. Prices are in USD.

What if I have more questions?

We’d be happy to answer them. Contact us.