When you start, Email is fine for handling support@ or sales@ shared inboxes. As you grow, it is getting chaotic.
Email is not designed for teams. Luckily, Replypad is.
Never miss or lose customer emails.
Assign conversations to team members, so nothing slips through the cracks.
Efficiently coordinate and collaborate on responses to customers. @mention teammates to bring them into the conversation. Review and edit draft replies for higher accuracy.
Build stronger relationships with your customers. Get referrals, enjoy word-of-mouth and grow your business.
Work efficiently, collaborate on customer conversations, and automate mundane tasks.
Replypad plays nicely with Email
(Unlike trying to replace it!)
Label, categorize and prioritize conversations.
Easily work on and navigate through a high volume of conversations.
Have Replypad work for you! Powerful automation options, such as triggers, let you automate different aspects of your business, assign conversations automatically, label them, categorize them and even automatically reply to customers when specific criteria conditions are met.
Use a unified inbox tailored just for you to get more done.
Focus. No more view switching hassles.
Everything relevant to you is automatically pushed to your inbox for streamlined operation.
Powerful search options let you quickly find past conversations, learn from them or reuse a reply for a current discussion.
Write quality responses quickly while keeping your brand’s voice consistent.
Create complete or partial replies that may include images and attachments.
Insert replies from your keyboard while typing.
See who else is viewing the same conversation in real-time.
Never do duplicate work again.
Replies are automatically saved as you write.
Save your work-in-progress as a draft and continue later from where you left off.
Collaborate on responses, review draft replies of others, real-time collision detection, search for past answers, user privileges, access rights, and more!
Become a Replypad ninja! Replypad can be used almost entirely without a mouse.
Replypad works in real-time. You can keep your tab open all day and never have to refresh. Replypad automatically pushes conversation updates to you.
Chat behind-the-scenes. Collaborate on conversations privately with your team. Add notes that only you and your team can see.
Snooze conversations to handle later; Schedule replies; Undo send; Bulk actions; Account & Contact import; Reply to email notifications; @mentions.
Get detailed insight into your team’s performance and workload distribution. Use reporting data to improve team efficiency and customer satisfaction.
Manage an unlimited number of contacts and accounts. Quickly see previous conversations and the activity timeline.
No need to break the bank. Simple pricing designed for your team and changing requirements.