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Customer replies

Customers (aka Contacts in Replypad) can reply to conversations simply by replying to the email they receive, or by entering your workspace and posting a reply.

Whenever a customer sends a reply:
  1. The conversation is pushed to the assignee’s and followers inboxes.
  2. The conversation is pushed to the top of the Team’s inbox.
  3. An email notification is sent to the assignee and followers (if they want to receive notifications).
  4. The reply is added to the conversation’s thread history.
Refer to the Getting started for customers for additional information on how your customers can work with Replypad.
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