Customers (aka Contacts in Replypad) can reply to conversations simply by replying to the email they receive, or by entering your workspace and posting a reply.
Whenever a customer sends a reply:
Whenever a customer sends a reply:
- The conversation is pushed to the assignee’s and followers inboxes.
- The conversation is pushed to the top of the Team’s inbox.
- An email notification is sent to the assignee and followers (if they want to receive notifications).
- The reply is added to the conversation’s thread history.
Refer to the Getting started for customers for additional information on how your customers can work with Replypad.