Read conversations

Conversation views

Replypad provides three main views:

• My Inbox is where you see new conversations and new posts to conversations that are relevant to you, whether because you are assigned to them or because you are following them.
• Unassigned shows only conversations that weren’t assigned yet and are waiting to be handled.
• Team Inbox is where you see all conversations that are relevant to the whole team. These conversations may be assigned or unassigned.

In addition, you can use other views from the More menu in the top toolbar.
From here you can view:

• Drafts – Draft conversations or conversations that have a draft reply waiting to be completed and sent.
• Snoozed – Conversations you snoozed to a later time.
• Scheduled – Conversation that have a scheduled reply waiting to be sent.
• Sent – Conversations that have already been sent.
• Closed – Conversation that have been closed.
• Archived – Old conversations that have been automatically archived.
• Spam – Conversation that Replypad recognized as spam.
• Trash.

Mark As Read

Unread conversations appear as bold in all of your views. By default, Replypad marks a conversation as read as soon as you view it. Marking as read is an individual action and affects only your user, in all of the views.

To mark a conversation as read directly from the list:

1. Select the conversation you want to mark using the checkbox on the list.
2. Click the Mark as read button on the toolbar.
3. Alternatively you can use the More menu from the top toolbar, then Mark as read.

Use Shift then i and Shift then u keys for a shortcut to the mark as read and mark as unread options.

Mark As Unread

If a conversation has already been read and therefor does not appear as bold, but you want to come back to it later, you can mark it as unread.

To mark as unread:

1. You can go into the conversation details and use the More menu then Mark as Unread.
2. Or, if from the list, select the conversation you want to mark using the checkbox on the list.
3. Click the Mark as unread button on the toolbar.
4. Alternatively you can use the More menu from the top toolbar, then Mark as unread.

Use Shift then i and Shift then u keys for a shortcut to the mark as read and mark as unread options.