Keyboard shortcuts help you navigate Replypad with minimal effort. You can see a quick list of shortcuts by pressing ?, or take a look at the detailed lists below.
Ticket Views Navigation
| g then i | Go to My Inbox | |
| g then u | Go to Unassigned | |
| g then t | Go to Team Inbox | |
| g then d | Go to Drafts | |
| g then b | Go to Snoozed | |
| g then e | Go to Scheduled | |
| g then s | Go to Sent | |
| g then g | Go to Due | |
| g then h | Go to For Dispatch | |
| g then c | Go to Closed | |
| g then a | Go to Archived | |
| g then r | Go to Trash | |
| g then m | Go to Spam |
Search
| q then t | Search tickets by Account | |
| q then a | Search tickets by Assignee | |
| q then y | Search tickets by Team | |
| q then c | Search tickets by Contact | |
| q then s | Search tickets by Star | |
| q then l | Search tickets by Label | |
| q then m | Search tickets by Mailbox | |
| q then p | Search for Priority tickets | |
| q then o | Open search options | |
| / | Focus on the search field |
Reports
| v then r | View Reports |
Lists
| m then a | Manage Accounts | |
| m then c | Manage Contacts | |
| h then a | Handle Assets | |
| h then k | Handle Knowledge base | |
| m then $ | Manage Charges / Time entries | |
| h then c | Handle Contracts | |
| h then i | Handle invoicing and see open balances |
Settings
| m then u | Manage Users | |
| m then y | Manage Teams | |
| m then s | Manage Stars | |
| m then l | Manage Labels | |
| m then r | Manage Saved responses | |
| m then t | Manage Triggers | |
| m then x | Manage Mailboxes | |
| m then f | Manage Custom Fields | |
| m then i | Manage Apps / Integrations | |
| m then w | Manage Workspace settings | |
| h then p | Handle Products & Services | |
| h then r | Handle User Rates | |
| h then 3 | Handle Article categories |
List Navigation
| j | Move to next line / Down | |
| k | Move to previous line / Up | |
| Enter | Enter details view | |
| Ctrl + j | Next page | |
| Ctrl + k | Previous page |
Details View Navigation
| u | Back to list | |
| j | Next – Show next list item | |
| k | Previous – Show previous list item |
List selections
| x | Select or deselect | |
| * then a | Select all | |
| * then n | Deselect all | |
| * then r | Select read tickets | |
| * then u | Select unread tickets |
Ticket Actions
| a | Assign – Show Assign-to option | |
| y | Change team – Show Team option | |
| s | Star | |
| l | Label – Show Labels option | |
| p | Prioritize – Set or remove Priority | |
| b | Snooze | |
| Ctrl + Shift + c | Manage Cc recipients | |
| Ctrl + Shift + f | Manage followers | |
| Ctrl + Shift + e | Edit notes | |
| f | Forward ticket | |
| # | Delete | |
| ! | Delete and Report spam | |
| Shift + i | Mark as read | |
| Shift + u | Mark as unread | |
| r | Reply – Start a public reply | |
| t | Note – Start an internal note | |
| Ctrl + Enter | Post message or create new ticket (when editing) | |
| z | Cancel message posting or ticket creation | |
| Alt + Shift +c | Add to calendar | |
| Alt + Shift +d | Mark for / Remove from dispatch | |
| Alt + Shift +t | Start new timer | |
| 4 | Open the charge actions menu |
Ticket History
| ; | Expand entire ticket / Show older comments | |
| : | Collapse entire ticket / Hide history | |
| ~ | Toggle audit display (when the ticket is expanded) |
Image Preview Mode
| Right arrow | Next | |
| Left Arrow | Previous | |
| Esc | Close preview mode |
Billing
| n then p | New product | |
| n then s | New service | |
| $ then p | New product charge | |
| $ then s | New service charge | |
| $ then t | New time entry | |
| $ then i | Generate Invoice/s | |
| $ then b | Mark charges as billed |
Text Editor
| Ctrl + b | Bold | |
| Ctrl + i | Italic | |
| Ctrl + u | Underline | |
| Ctrl + k | Link | |
| Alt + a | Attach file/s | |
| Ctrl + Enter | Post current reply or ticket | |
| Ctrl + Shift + 7 | Numbered list | |
| Ctrl + Shift + 8 | Bulleted list | |
| Ctrl + Shift + . | Right to left | |
| Ctrl + Shift + , | Left to right | |
| ; | Insert saved response |
Other Actions
| n | New | |
| # | Delete | |
| c | Compose a new ticket |
Application
| \ | Focus the actions toolbar | |
| Esc | Close windows or menus | |
| ? | Open keyboard shortcut help | |
| m then p | Manage Preferences |