Schedule tickets and public replies

What are scheduled tickets and public replies?

You can schedule your tickets and public replies to send at a later time. Scheduled tickets and tickets that have scheduled public replies, will appear in the Scheduled view.

Schedule a ticket to send later

1. Compose the ticket.


2. At the bottom, next to Create Ticket, click the Down arrow and then Schedule creation.
   


3. Select or enter the date and time to schedule automatic ticket creation.
   

Schedule a public reply to send later

1. Click the Public reply link at the bottom of the ticket, or press r for a quick keyboard shortcut.


2. Edit the reply and add your text.


3. At the bottom, next to Post reply, click the Down arrow and then Schedule reply.
   


4. Select or specify a date and time to send the message.
   

View or change scheduled reply or ticket

1. Click the More menu and select Scheduled, or use the g then e keyboard shortcut.


2. Select the scheduled reply or ticket you want to update.


3. Click Cancel on the right to allow you to edit the ticket or the reply.
   When you cancel a scheduled reply, it becomes a draft again.
   


4. Make your changes.


5. At the bottom, next to Post reply, click the Down arrow and then Schedule reply.


6. Select or specify a date and time to send the message.

Cancel a scheduled ticket or public reply

1. Click the More menu and select Scheduled, or use the g then e keyboard shortcut.

2. Select the scheduled reply or ticket you want to cancel.

3. Click Cancel on the right. When you cancel a scheduled reply, it becomes a draft again.

   

4. (Optional) To delete the message, at the bottom, click the Trash icon to discard the draft.

View all scheduled tickets and public replies

1. Click the More menu in the blue toolbar at the top.


2. Select Scheduled.
   


3. All scheduled tickets and public replies will appear in the list.


4. Hover over the Scheduled icon next to the ticket’s subject to see the scheduled date and time.

Perform actions from the scheduled view

1. Click the More menu in the blue toolbar at the top.


2. Select Scheduled.


3. All scheduled tickets will appear in the list.


4. Check the box next to the tickets you want to select.


5. Use the options in the actions toolbar at the top part of the list to perform actions.