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Follow-up conversations

Follow-up conversations are created only for archived conversations. It can help you continue discussions, originally held in archived conversations, since these conversations are permanently closed.

A follow-up conversation will be created in the following cases:
  • When a customer replies to an archived conversations, this will automatically create follow-up conversations.
  • Users can manually create follow-up conversations from archived conversations.
The archived conversation links to the follow-up one, so you can view all your history in one place.
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