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Snooze conversations

Snoozing a conversation allows you to postpone handling the conversation for later. When the time is due, the system pushes the conversation to the top of your inbox (aka “My Inbox”) as unread, so you can’t miss it. Postponing a conversation is useful in various situations, such as when you need to wait for a resource or if you are going through a stressed day and want to postpone some stuff for later.

Snooze features:

  • Set the snooze time.
    Choose the time from the predefined options or set a custom time.

  • Replypad pushes conversations to your inbox when the time is due.
    Conversations are pushed to the top of your inbox as unread. A “Snoozed” label in the right-most column until you perform an action on the conversation.

  • Snoozed conversation can be unsnoozed.
    You can unsnooze a conversation if you need to respond to it sooner than you thought.

  • Automatic unsnoozing. When a conversation is pushed to your inbox as a result of events that push it to the top of your inbox, it is automatically unsnoozed. For example, when a customer replies to a conversation assigned to you or you follow it.

  • View all snoozed conversations.
    A dedicated ‘Snoozed’ view displays all your snoozed conversations. This way you can find a conversation you need to respond to sooner than you thought.

  • You can snooze any conversation.
    A conversation doesn’t have to be assigned to you or in your inbox in order to snooze it. Once snoozed, it will appear in your inbox when time is due.
Snoozing a conversation applies only to you, the user that performed the snooze. Note that if the conversation was in your inbox when snoozing, the system will hide it from the inbox and show it only in the ‘Snoozed’ view while snoozed.

How to Snooze a conversation from the details window

  1. Open the conversation you want to snooze.
  2. Click the Snooze (‘clock’ icon) in the toolbar.
  3. Choose a time from the predetermined times or use the Pick date & time option.
  4. The time you choose is when the system will push the conversation to the top of your inbox.
  5. Snooze conversation
You can open the snooze options by pressing b on your keyboard from the conversations details view.

How to Snooze conversations from the conversations list

  1. Select the conversation/s you want to snooze from the list using the checkbox.
  2. Click the Snooze (‘clock’ icon) in the toolbar.
  3. Choose a time from the predetermined times or use the Pick date & time option.
  4. The time you choose is when the system will push the conversation/s to the top of your inbox.
  5. Snooze conversation
You can open the snooze options by pressing b on your keyboard after selecting the conversation in the list.

How to view all Snoozed conversations

You can open the Snoozed conversation list by pressing g+b on your keyboard.
  1. Click the More menu in the blue toolbar at the top.
  2. Select Snoozed.
  3. All of your snoozed conversations will appear in the list.
  4. Hover the Snoozed ‘clock’ icon below the conversation’s subject to see the snooze date and time.
  5. View snoozed conversation

How to unsnooze a conversation from the details window

  1. Open the conversation you want to unsnooze.
  2. From the details view, click the “Unsnooze” link on the window’s top right corner..
  3. Unsnooze conversation

How to unsnooze conversations from the Snoozed list

You can open the Snoozed conversation list by pressing g+b on your keyboard.
  1. Click the More menu in the blue toolbar at the top.
  2. Select Snoozed.
  3. All of your snoozed conversations will appear in the list.
  4. Select the conversation/s you want to unsnooze.
  5. Click the Snooze (‘clock’ icon) in the toolbar and select “Unsnooze”
  6. Unsnooze conversation
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