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Mentions

If you’d like to join someone in a conversation, you can type the @ symbol, followed by their nickname, in the body of a message. @Mentioning the users will highlight their name in the message and automatically add them to the Followers and Cc recipients (in case you mention them in a public reply), guaranteeing that Replypad will notify them about this message and any future correspondence in this conversation.

In the same way, you can mention a whole Team by typing the team name after the @ symbol (Replypad offers you the available teams while typing). Mentioning a team will add each team member to the conversation individually.

If the user being mentioned is already a Follower or is a Cc recipient for this conversation, the name will only be highlighted without adding them to the conversation.

@Mentions in internal notes

  • Start editing an internal note.
  • Type @ then select the User’s Nickname or the Team from the popup list.
    Adding mentions
  • Click Post note to send the message.
  • You can now see the mentioned user or users (if you select a team) in the Followers list on the right.

@Mentions in public replies

  • Start editing a new conversation or a public reply.
  • Type @ then select the User’s Nickname or the Team from the popup list.
    Adding mentions
  • Click Post/Post reply to send the message.
  • You can now see the mentioned user or users (if you select a team) in the Followers list and on the Cc recipients list on the right.
The customer receiving the email notification for this public reply will see the user’s full name where the @ symbol appears, or the Team name in case you mention a team.
A possible use-case for mentioning a team member in a public reply is to add them to the discussion. @Mentioning them makes it clear to everyone, including the customer, that there is someone new in this conversation.
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