What are unassigned tickets?
New tickets that are created by customers, may be unassigned at first. For example when they are created automatically from email, or if the customer creates the ticket using Replypad. Unassigned means there is no user assigned to this ticket. However, once a ticket is assigned to someone it cannot become unassigned again.How do I find unassigned tickets?
Unassigned tickets appear in the Unassigned list and in the Team Inbox, both available from the main views in the top toolbar.When viewing an unassigned ticket, the Assigned to shows: Unassigned.
Unassigned tickets list
The unassigned tickets list shows all unassigned tickets. This is the place you can find the tickets that have arrived and haven’t been handled yet.The Unassigned list allows you to assign or take the ticket from the ticket details interface, or directly from the list.