Keyboard shortcuts help you navigate Replypad with minimal effort. You can see a quick list of shortcuts by pressing ?, or take a look at the detailed lists below.
Ticket Views Navigation
- g then i Go to My Inbox
- g then u Go to Unassigned
- g then t Go to Team Inbox
- g then d Go to Drafts
- g then b Go to Snoozed
- g then e Go to Scheduled
- g then s Go to Sent
- g then g Go to Due
- g then h Go to For Dispatch
- g then c Go to Closed
- g then a Go to Archived
- g then r Go to Trash
- g then m Go to Spam
Search
- q then t Search tickets by Account
- q then a Search tickets by Assignee
- q then y Search tickets by Team
- q then c Search tickets by Contact
- q then s Search tickets by Star
- q then l Search tickets by Label
- q then m Search tickets by Mailbox
- q then p Search for Priority tickets
- q then o Open search options
- / Focus on the search field
Reports
- v then r View Reports
Lists
- m then a Manage Accounts
- m then c Manage Contacts
- h then a Handle Asset
- m then $ Manage Charges / Time entries
- h then c Handle Contracts
- h then i Handle invoicing and see open balances
Settings
- m then u Manage Users
- m then y Manage Teams
- m then s Manage Stars
- m then l Manage Labels
- m then r Manage Saved responses
- m then t Manage Triggers
- m then x Manage Mailboxes
- m then f Manage Custom Fields
- m then i Manage Apps / Integrations
- m then w Manage Workspace settings
- h then p Handle Products & Services
- h then r Handle User Rates
List Navigation
- j Move to next line / Down
- k Move to previous line / Up
- Enter Enter details view
- Ctrl + j Next page
- Ctrl + k Previous page
Details View Navigation
- u Back to list
- j Next – Show next list item
- k Previous – Show previous list item
List selections
- x Select or deselect
- * then a Select all
- * then n Deselect all
- * then r Select read tickets
- * then u Select unread tickets
Ticket Actions
- a Assign – Show Assign-to option
- y Change team – Show Team option
- s Star
- l Label – Show Labels option
- p Prioritize – Set or remove Priority
- b Snooze
- Ctrl + Shift + c Manage Cc recipients
- Ctrl + Shift + f Manage followers
- Ctrl + Shift + eEdit notes
- f Forward ticket
- # Delete
- ! Delete and Report spam
- Shift + i Mark as read
- Shift + u Mark as unread
- r Reply – Start a public reply
- t Note – Start an internal note
- Ctrl + EnterPost message (currently being edited)
- z Cancel posting (available just after posting)
- Alt + Shift +cAdd to calendar
- Alt + Shift +dMark for / Remove from dispatch
- Alt + Shift +tStart new timer
Ticket History
- ; Expand entire ticket / Show older comments
- : Collapse entire ticket / Hide history
- ~ Toggle audit display (when the ticket is expanded)
Image Preview Mode
- Right arrow Next
- Left Arrow Previous
- Esc Close preview mode
Billing
- n then p New product
- n then s New service
- $ then p New product charge
- $ then s New service charge
- $ then t New time entry
- $ then i Generate Invoice/s
Text Editor
- Ctrl + b Bold
- Ctrl + i Italic
- Ctrl + u Underline
- Ctrl + k Link
- Alt + a Attach file/s
- Ctrl + Enter Post current reply or ticket
- Ctrl + Shift + 7 Numbered list
- Ctrl + Shift + 8 Bulleted list
- Ctrl + Shift + . Right to left
- Ctrl + Shift + , Left to right
- ; Insert saved response
Other Actions
- n New
- # Delete
- c Compose a new ticket
Application
- \ Focus the actions toolbar
- Esc Close windows or menus
- ? Open keyboard shortcut help
- m then p Manage Preferences