The Ticket Charges app displays all charges logged for the ticket in the ticket’s sidebar. Using the app, you can:
- Quickly add charges and log time for the ticket.
- View all charges logged for the ticket to have better context.
- Generate an invoice for the ticket.
The Ticket Charges app is installed and enabled for all users by default. Workspace administrators can manage this app just like any other app under Settings > Apps / Integrations page.
Using the Ticket Charges app in Replypad
To use the Ticket Charges app:
- Visit an existing ticket.
- Click Charges & Time entries on the sidebar to expand and view all charges logged for the ticket.
- To add charges click the relevant option –
- Product to add a product charge.
- Service to add a service charge.
- Log Time to add a time entry.
- Click Invoice to generate an invoice.
Enable the app
The Ticket Charges app is enabled for all users by default. If you have disabled the app in the past, to start using it again, you need to enable it for yourself:
- Visit Settings > Apps / Integration and visit the Installed tab.
- Locate the Ticket Charges app (if you cannot locate it, make sure your administrator has installed it and shared it with you).
- Click the Enable button.
- The app is now ready for you to use.
Disable the app
The Ticket Charges app is installed and enabled for all users by default. You can disable it for yourself only, while workspace administrators can uninstall it from your workspace for all users.
To disable the Ticket Charges app for yourself, follow these steps:
- Open Settings > Apps / Integrations.
- Under the Installed tab, look for and select the Ticket Charges app.
- Click the Options button and select Disable.
- Disabling the app will affect only your user.