Better Customer Experiences Starts with Context

The Recent Conversations app lets your team offer better customer experiences by listing all recent conversations held with the conversation main person, the To-contact, or with their organization, i.e., the account.

Using the Recent Conversations app gives you the context you need when replying to customers. Your replies become consistent and aligned with previous conversations. You will have quick access to other ongoing or recent discussions this customer has with your company. You can also quickly find solutions that have helped this customer and easily notice a repeating theme of issues this customer faces.