Custom fields allow you to manage and display the information about your customers that matters to your team and business.
Having the relevant specific information about your customers right where you need helps you provide better customer service and offer faster and more accurate responses.
Replypad has core fields that let you enter details about every contact and account. Often, you need to track and manage additional information or need industry-specific data fields. That’s where custom fields come in.
With custom fields, you define the information you want to keep track of and manage about your contacts, customer accounts, and users.
The Custom Fields app helps your team save time by displaying and allowing editing of such additional information – all within the conversation context. You no longer need to navigate away from the conversation to update the relevant customer information. Your replies become more accurate and personal.