Accurate Billing Begins with Intuitive Charge Logging
Record charges for time spent, services provided, and products used directly within the ticket details page.
Expand Replypad with the Ticket Charges app
Handle all charges related to a ticket within the ticket itself.
The Ticket Charges app enables the team to log charges for products and parts used, time spent, and services provided directly within the context of the ticket, all while addressing customer inquiries and resolving their issues.
The app also lets you log time entries for non-billing purposes. Log your activity and the related time spent while handling customer requests, with no billing implications.
Using the Ticket Charges app assists in billing more accurately and ensures no charge is missed. Your billing process becomes more efficient, and logging charges becomes more convenient. When reviewing a ticket, you’ll have quick access to all charges already logged under this customer request or service ticket, allowing you to grasp the entire picture more rapidly. This also helps prevent double charging for the same service, and you will easily detect cases where charges are missing.