Customer Specific Supplement


Effective Date: August 1, 2021

The terms of the Customer-Specific Supplement (“Customer-Specific Supplement”) below amend and supplement Customer’s Contract (as defined in our Customer Terms of Service) if Customer falls into the corresponding category of Customer. If there is any conflict between the the Contract and the Customer-Specific Supplement and, the applicable terms in the Customer-Specific Supplement will prevail.

I. Healthcare Customers

Unless Customer has entered into a written agreement with Replypad to the contrary, Customer acknowledges that Replypad is not a “Business Associate” as defined in the Health Insurance Portability and Accountability Act and related regulations and amendments as updated or replaced (“HIPAA”), and that the Services are not HIPAA compliant. Customer must not use, transmit, process or otherwise disclose any “Protected Health Information” as defined in HIPAA (“PHI”) through the Services. Customer agrees that we cannot support and have no liability for PHI received from Customer, notwithstanding anything to the contrary herein.

II. Patent Assertion Entities

You agree that if Customer is a Patent Assertion Entity or is acting for the benefit of, on behalf of, a Patent Assertion Entity, Customer will not authorize, or assert, encourage, assist, or enable any third party to assert, any claim, or pursue any actions, suits, proceedings, or demands, against Replypad or its affiliates that allege that the Services infringe, misappropriate, or otherwise violate any intellectual property rights (including patents). A “Patent Assertion Entity,” sometimes referred to as a ‘patent troll’ or a ‘non-practicing entity,’ is (a) any entity that derives or seeks to derive most of its revenue from the offensive assertion of patent rights, or (b) directly or indirectly controls, is controlled by, or is under common control with an entity described in (a). This section will survive any termination or expiration of the Contract.

Contacting Replypad

Please also feel free to contact us if you have any questions about Replypad’s Customer-Specific Supplement. You may contact us at feedback@replypad.com.