Better Customer Experiences Starts with Context

The Recent Tickets app lets your team offer better customer experiences by listing all recent tickets held with the ticket main person, the To-contact, or with their organization, i.e., the account.

Using the Recent Tickets app gives you the context you need when replying to customers. Your replies become consistent and aligned with previous tickets. You will have quick access to other ongoing or recent discussions this customer has with your company. You can also quickly find solutions that have helped this customer and easily notice a repeating theme of issues this customer faces.