Microsoft 365 Calendar (Outlook) Integration

Replypad’s dispatch workflow simplifies the scheduling and dispatching of customer requests to team members. This includes tasks such as assigning a technician for an on-site visit or arranging a remote session related to a customer conversation.

With the integration, any service request can be instantly added to the Microsoft 365 calendar.

With a single click, a ticket is scheduled in the selected user’s Microsoft 365 calendar. All key request details are automatically included in the calendar event, along with a link back to the ticket in Replypad, making it easy to navigate between Microsoft 365 and the corresponding ticket.